Thoughts

Why Everyone Should Have To Work In Customer Service At Least Once

Thought Catalog

The other day, I was sitting in a coffee shop, reading a book and enjoying my coffee, when a woman walked in. I watched her walk up to the counter and begin ordering her quad-venti soy caramel macchiato (not actual order, but you get it). After a few minutes, the barista handed her the drink and she was on her way.

I didn’t even get to the next paragraph before she came storming through the door. She cut in front of everyone in line and demanded to see the manager. The barista attempted to calm her down, asking her what the problem was and asking if there was anything he could do, as the manager was unavailable. The woman then began claiming that her drink didn’t taste “right” and that it probably had something to do with the “stupid drink maker person” (yes actual words).

The barista offered to remake…

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